What Is Six Sigma?
by Peter S. Pande
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This concise introduction to Six Sigma explains what questions to ask when Six Sigma is first introduced in an organization, then answers those questions in straightforward and easy-to-read style. Look to it for real-world descriptions of:*The fundamentals and foundations of Six Sigma *The essential roles employees play in Six Sigma *The changes and challenges they are likely to see *Case studies of employees using Six Sigma to identifyand correctmajor problems More than a quality program, Six Sigma is a business initiative that helps every area of an organization meet the changing needs of its customers, profitably. What Is Six Sigma? will help spread the message of Six Sigma around any organization simply and clearly.
