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Store policy

Returns & Refunds

Simple and fair: what can come back, how to ask, and when you get your money.

Last updated: 13 November 2026

At a glance

  • 7 days from delivery to ask for a return.
  • New books (Grade A / brand new) can be returned. All other items are non-returnable.
  • An unboxing video is required for every return or damage claim.
  • Replacement or refund depending on the book and our stock.
  • Refunds by UPI within 7–14 days of approval.
  • Cancel free of charge any time before your order is dispatched.

What can be returned

You can return a new book (Grade A / brand new) within 7 days of delivery, as long as it is unread, unmarked and in the same condition you received it, with any wrapping, jacket or free items that came with it.

What cannot be returned

All other items are non-returnable, including:

  • Pre-loved books (Grades B, C, D and E). Their condition is described and graded before you buy.
  • Stationery, pens and refills, notebooks and diaries, art and craft supplies, and office and school supplies.
  • Desi Tags registers and other Desi Tags products.
  • Games and gift items.

Damaged, defective or wrong item

Please check your parcel as soon as it arrives. If a book arrives damaged in transit, has a printing defect (missing or repeated pages, binding coming apart), or is not the item you ordered, contact us within 7 days of delivery with your unboxing video. We will review it and, depending on the book and our stock, send a replacement or give you a refund.

Unboxing video is required

To accept any return or damage claim we need a clear, unedited video of the sealed parcel being opened, showing the shipping label and the item inside. Claims without an unboxing video cannot be accepted.

How to request a return

  1. Within 7 days of delivery, WhatsApp us on +91 85959 77777 or email nbwoffice@gmail.com with your order number, the reason, and your unboxing video.
  2. We will reply with approval and the return address. Please do not send items back before we approve the return.
  3. Pack the book securely and send it to us. Share the courier tracking number once it is on its way.

Return shipping

Return shipping is paid by the customer. If the return is because of a genuine problem on our side (damaged in transit, defective, or the wrong item sent), we refund your return shipping cost along with the refund for the book.

Refunds

Once we receive and check the returned book, we will let you know whether the refund is approved. Approved refunds are paid by UPI within 7–14 days. Please share the UPI ID you would like the refund sent to. Original shipping charges are not refundable unless the problem was on our side.

Replacements

Where the same book is in stock, we may send a replacement instead of a refund. If it is out of stock, we will refund you.

Cancellations

You can cancel your order any time before it is dispatched by WhatsApp or email, for a full refund. Once an order has been dispatched it cannot be cancelled. New books can then be returned under this policy.

Contact

New Book World, near Shanichar ji ka Than, Jodhpur, Rajasthan
WhatsApp / phone: +91 85959 77777
Email: nbwoffice@gmail.com