One Night at the Call Centre by Chetan Bhagat is a contemporary Indian novel that follows six employees working the night shift at a call centre in Gurgaon: Shyam, Priyanka, Vroom, Esha, Radhika, and Military Uncle. Each character is dealing with personal struggles involving love, career ambitions, marriage, family conflict, loneliness, and an unfulfilling corporate life. During one extraordinary night, after a night out with friends, the group becomes trapped in a life-threatening situation and receives a mysterious phone call from someone claiming to be God. The unexpected conversation forces each of them to confront their fears, insecurities, failures, and dreams. Meanwhile, they must also deal with their manipulative boss and the threat of major job cuts at the call centre. Combining romance, humor, workplace drama, social commentary, and spiritual elements, the novel portrays the anxieties and aspirations of India's young urban middle class while exploring globalization, outsourcing, relationships, self-confidence, and taking control of one's own life.